Terms of Conditions

Shipping Policy

Country Shipping cost Delivery time
The Netherlands FREE 2-5 days
Belgium FREE 4-8 days
Luxembourg FREE 4-9 days
Germany FREE 4-9 days
United Kingdom FREE 4-12 days
France FREE 4-12 days
Italy FREE 4-12 days
Austria FREE 4-12 days
Poland FREE 4-12 days
Denmark FREE 2-5 days
Hungary FREE 4-12 days
Czech Republic FREE 4-12 days
Sweden FREE 4-12 days
Finland FREE 4-12 days
Spain FREE 4-12 days
Portugal FREE 4-12 days
Ireland FREE 4-12 days
Slovenia FREE 4-12 days
Slovakia FREE 4-12 days
Latvia FREE 4-12 days
Lithuania FREE 4-12 days
Romania FREE 4-12 days
Estonia FREE 4-12 days
Switzerland FREE 4-14 days
USA €12,95 9-15 days
Australia €12,95 9-15 days

We use the following carriers to deliver our orders:

Order Tracking
We will send you an email with tracking information after we shipped your order.

*Please note:
It is solely the customers responsibility to ensure they issue us with the correct address. All fields must be completed. If the address is entered incorrectly, the customer must take full responsibility. Please double check all postal information prior to confirming orders.

All international packages in the EU and The United States of America could be charged with customs fees upon their arrival in the country of destination. These costs are determined by the country of arrival. KREMER MEDIA cannot be held accountable for these charges, the customer is responsible for handling the costs. KREMER MEDIA cannot predict the amount of duties and taxes charged by the customs authorities as these charges vary widely. If you have other questions regarding duties and taxes in your country, please contact your local customs office.

Purchase Agreement
We speak of a contract after placing the order on our online store. In confirmation we will send you an email with all order / address information as you entered it. Mistakes and errors are entirely at your risk and expense. If you still find a mistake in your order please let us know within 24 hours by e-mail.

Method of payment
1. Cash on pickup, agree in advance
2. Our payment system is through Mollie, which guarantees a secure online payment. You can choose from wide range of payment options. After you have made your choice to pay, follow the steps on the screen. Want to get your order delivered prefer a different address, you must also perform at the delivery address.